Privacy Policy
By booking a tour with Locale.Tours, you agree to the following Privacy Policy. Please read it carefully.
1. Information Collected
The Locale.Tours website receives, collects, and stores any information entered on the site or provided in other ways. This includes Internet protocol (IP) addresses, login details, email addresses, passwords, computer and connection information, and purchase history.
Session information—such as page response times, length of visits, page interaction details, and navigation paths—may also be collected using analytics tools.
Personally identifiable information, including name, email, password, communications, payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profiles, may be collected for service purposes.
2. Collection Methods
When signing up for services on the Locale.Tours website, personal details such as name, address, and email address are requested.
This information is used for the following purposes:
To provide and operate the offered services
To deliver customer assistance and technical support
To contact users with service-related notices and promotional messages
To create aggregated statistical data for service improvement
To comply with applicable laws and regulations
3. Storage, Use, and Disclosure of Personal Information
The website and data are hosted on the Squarespace platform and use We Travel and Stripe for payment processing. Data is stored securely on these platforms using industry-standard protections.
All direct payment gateways used comply with PCI-DSS standards, managed by the PCI Security Standards Council (Visa, MasterCard, American Express, Discover), ensuring secure handling of credit card information.
Personal information is not sold, traded, or otherwise transferred to outside parties, except to trusted third-party partners who assist with website operations, business functions, or customer service—under confidentiality agreements.
Disclosure may also occur if required by law, to enforce site policies, or to protect rights, property, or safety. Non-personally identifiable visitor information may be shared for marketing, advertising, or similar purposes.
4. Communication
Communication may occur to provide account updates, resolve disputes, collect payments, conduct surveys, share company updates, or enforce agreements.
Contact methods include email, phone, text messages, and postal mail.
5. Cookies and Tracking
Cookies are used to enhance user experience, improve site access, and identify returning visitors. Cookies may also track user interests to improve the site.
These cookies are not linked to personally identifiable information.
6. Consent
By using the Locale.Tours website, visitors consent to the collection and use of information as described in this Privacy Policy.
7. Withdrawing Consent
To request that personal data not be processed, contact hello@locale.tours.
8. Policy Updates
This Privacy Policy may be updated at any time. Changes take effect immediately upon posting on the website.
In the event of significant updates, a notice will be posted to inform visitors about the changes.
9. Contact
For access, correction, amendment, or deletion of personal data, contact hello@locale.tours.
By making any payment to Locale.Tours, the client acknowledges and agrees to this Privacy Policy.
Effective date: 2 September 2025